Refund & Return Policy

Last Updated: 13 August 2026

At Subhamm Digital, we deal primarily in pre-owned cameras, lenses and photography equipment. Every pre-owned product may have its own usage history, cosmetic condition and signs of normal wear.

We make reasonable efforts to inspect products and accurately disclose their condition before sale.

1. Returns for Pre-Owned Products

Due to the nature of pre-owned equipment, we do not accept returns for change of mind, personal preference, compatibility issues that were already disclosed, or because the customer no longer wants the product.

A return request may be considered where:

• The wrong product was delivered.

• The product was damaged during delivery.

• The product is materially different from the product ordered.

• A major functional defect was present at delivery and was not disclosed before purchase.

• An important condition or feature of the product was materially misrepresented in the listing.

Normal cosmetic wear, scratches, marks or signs of previous use that were disclosed in the product listing, photographs, video, WhatsApp conversation or at the time of purchase will not normally qualify as a defect.

2. Reporting an Issue

If you receive a product with an eligible issue, please contact Subhamm Digital within 24 hours of delivery.

Please provide:

• Order number

• Product name

• Description of the issue

• Clear photographs or videos showing the issue

• Packaging photographs where transit damage is involved

We may request an unboxing video or additional evidence where reasonably necessary to evaluate a claim.

Contact us through the contact details or WhatsApp number provided on our website.

3. Product Inspection

All approved return requests are subject to inspection by Subhamm Digital.

After receiving the returned product, we will check:

• Serial number

• Physical condition

• Functional condition

• Accessories supplied

• Packaging, where applicable

• Whether the reported issue matches the return request

A return may be refused where the product has been damaged, modified, tampered with, improperly handled or returned in a materially different condition after delivery, unless the issue was already present when supplied.

4. Return Condition

Where a return is approved, the product should be returned with all items originally supplied with it, where applicable, including:

• Camera or lens

• Battery

• Charger

• Caps

• Strap

• Box

• Manuals

• Cables

• Accessories

• Other items specifically included in the sale

Missing items may be taken into account while processing the return or refund.

5. Refund, Replacement or Resolution

After inspection, depending on the nature of the issue and product availability, Subhamm Digital may offer an appropriate resolution such as:

• Repair of the product

• Replacement with the same product, where available

• Replacement with another mutually agreed product

• Store credit, where agreed with the customer

• Full or partial refund, as applicable

The appropriate resolution will depend on the circumstances of the particular order and applicable law.

6. Refund Processing

Once a refund is approved, it will normally be initiated to the original payment method.

Please allow approximately 5–10 business days after refund processing for the amount to appear, depending on the bank, card issuer or payment provider.

For Cash on Delivery or other transactions where refunding to the original method is not possible, the customer may be asked to provide appropriate bank or payment details.

7. Shipping Charges

Where a return is accepted because Subhamm Digital supplied the wrong item, an undisclosed material defect was present at delivery, or the item was materially different from its description, reasonable return-shipping arrangements will be communicated to the customer.

Original shipping charges may not be refundable for returns that are not caused by an error or eligible product issue attributable to Subhamm Digital.

8. Non-Returnable Situations

Subject to applicable consumer law, returns will normally not be accepted for:

• Change of mind

• Buyer’s remorse

• Product no longer required

• Minor cosmetic wear already disclosed

• Scratches or marks visible in listing photographs

• Compatibility issues where compatibility information was already provided

• Battery performance consistent with the disclosed condition of a used battery

• Products physically damaged after delivery

• Water, impact or accidental damage after delivery

• Products opened, repaired or modified by an unauthorised third party after delivery

• Missing accessories originally supplied with the order

• Incorrect use of the product

9. Pre-Owned Product Condition

Customers acknowledge that pre-owned equipment is not equivalent to a brand-new product unless specifically described as new.

The condition of each product may vary.

Where available, Subhamm Digital may provide:

• Actual product photographs

• Cosmetic condition

• Condition rating

• Shutter count

• Included accessories

• Known defects or limitations

• Warranty information

Customers are encouraged to carefully review the product description and photographs before purchasing.

10. Shutter Count & Used Components

Where shutter count or similar usage information is provided, it is based on information reasonably available to us at the time of inspection.

Unless specifically guaranteed in writing, such information should be treated as an indicative measurement rather than a guarantee of the remaining life of any mechanical or electronic component.

11. Batteries

Batteries supplied with pre-owned cameras may have reduced capacity due to previous use and age.

Battery health or runtime is not guaranteed to be equivalent to a new battery unless specifically stated in the product listing.

A battery will not normally be considered defective solely because its capacity has reduced through ordinary prior use, where the used nature of the product was disclosed.

12. Warranty

Warranty, if any, will be mentioned on the individual product page, invoice or communicated at the time of sale.

A product should not be assumed to carry manufacturer warranty unless specifically stated.

Any seller warranty offered by Subhamm Digital will be subject to the warranty terms communicated with the product.

13. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return conditions will apply.

14. Damaged Package

If the outer package appears severely damaged, tampered with or opened at the time of delivery, we recommend documenting the condition before opening the package and contacting us immediately.

Do not discard the packaging until the issue has been resolved.

15. Legal Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

Where there is a conflict between this policy and a mandatory provision of applicable consumer law, the applicable law will prevail.

16. Contact Us

For return, refund or product-condition enquiries, contact:

Subhamm Digital
Website: subhammdigital.com
WhatsApp: +91 98718 36431
Email: [Add Email Address]
Address: [Add Business Address]

Please mention your order number when contacting us regarding a return or refund.